Return and Cancellation Policy

Our return policy for all services is as follows:

Prodio Designworks will, in its sole and absolute discretion, allow for the return or replacement of any our services within 30 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 15 day return period.

Customers requesting a return after 30 days will be required to work directly with the vendor for technical support or customer service. Vendors may request a return, on behalf of a customer, of any purchase up to 30 days after the date of the Prodio Designworks customer's purchase.

If a customer requests a return and the return is approved by Prodio, the money for the requested transaction is refunded back to the customer, in part or whole. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be refunded. Multiple payment returns can be provided as long as they are within Prodio's Return Policy. A return on a recurring billing product will also result in cancellation. Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.

When a refund is made, the customer generally receives a full refund. Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts. Due to the digital format of Prodio Designworks services, when a refund is claimed and the customer has received a benefit of the service prior to the refund, in such cases, Prodio Designworks reserves the right to issue a refund for less than the full price.



Reasons Why a Purchase May Be Refunded

Prodio Designworks has every incentive to keep customers happy by providing quality service. To promote customer satisfaction, Prodio Designwork reserves the right to reverse a sale, including but not limited to the following:

- If the customer provides a valid reason for requesting a return within 30 days of purchase;

- If the vendor of the service requests a return on the customer's behalf within 30 days of purchase if our customer service team confirms there is a valid reason for the return;

- If the customer provides a valid report that the charge was fraudulent or unauthorized;

- For any other reason Prodio Designworks deems appropriate.



Prodio Designworks's Cancellation Policy

A customer may cancel a service with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer's account. The cancellation of a recurring billing service does not generate a refund - it will only stop any future payments.

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